Thank you for choosing The9ine.com. Our aim is to provide you with a unique collection of products that exceed your expectations.
We strive for 100% customer satisfaction, and if for any reason you are dissatisfied with your purchase, we offer a straightforward return and exchange policy. Please review the following conditions to understand the process:
HOW LONG CAN I RETURN A PRODUCT?
We offer a 30-day return policy, allowing you to return or exchange a product within 30 days from the date of purchase.
To initiate a return, please contact us via email at sales@the9ine.com.
CAN I RETURN A PRODUCT AFTER USING IT?
No, to be eligible for a return, the product must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A valid receipt or proof of purchase is required.
HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
Customers can return products in the following ways:
- For Defective Products: If the product is incorrect, damaged by the carrier, or defective, customers can return it by mail at no cost for return shipping.
- For Customer Remorse: If a customer purchased the wrong product, it doesn't fit, or they no longer want the item, they can return it by mail. The actual cost of return shipping will be borne by the customer.
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
For further assistance, please contact us at sales@the9ine.com, and our customer support team will be happy to assist you.
RETURNS OR EXCHANGES RESTRICTIONS
To be eligible for a return or exchange, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A valid receipt or proof of purchase is required. Shipping costs will not be refunded.
DEFECTIVE OR DAMAGED PRODUCT
SInspect your order carefully upon arrival. If you receive a damaged or defective product, contact us immediately via email or phone to arrange for a return or exchange. Please check your purchase upon arrival, and inform us promptly if the item is faulty or damaged.
EXCEPTION/NON-RETURNABLE ITEMS
Certain categories of items cannot be returned, including perishable goods, bespoke products (customized or personalized items), and personal care goods. We do not accept returns for dangerous items, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.
HOW TO EXCHANGE A PRODUCT
The quickest way to exchange a product is to return the item you have and then make a separate purchase for the new item. If you would like to request a return, please contact us, ensuring that you agree to the conditions outlined above.